We are here to help
Online Support Centre
Online portal containing materials to support your product knowledge and enable your team
Content is regularly updated with each version of Congenica
Video tutorials and walk-through guides of demo cases
User guides for standard and CNV workflows
Learning modules show you how to use the latest features
Management modules help you to set up new projects
Frequently asked questions
Getting setup for success
We provide full training for you and your teams and make sure your software is setup and configured to your specific requirements of your organisation, delivering maximum benefits as quickly as possible.
Help when you need it
From helping you with your data uploads to customising your reports to the very last detail, we are here to assist you at every step of your analysis pipeline and always guarantee a response within 24 hours.
Everything in one place
Benefit from our online Support Center, where you can learn about the latest product features, request assistance and track support tickets, access training materials and view exclusive videos.
The best support team we’ve ever had!
Elena Ordonez Laboratory Operations Manager, Veritas Genetics