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Customer Support

We are here to help

We take great pride in making our software as intuitive and easy to use as possible but appreciate that we all need a little help from time to time.


We are dedicated to supporting you around-the-clock and assist with everything you need to provide a best-in-class service to your healthcare providers and patients. Our Customer Support team has extensive product and bioinformatics knowledge, so no matter what your question is, we will be able to help.


Online Support Centre


  • Online portal containing materials to support your product knowledge and enable your team

  • Content is regularly updated with each version of Congenica

  • Video tutorials and walk-through guides of demo cases

  • User guides for standard and CNV workflows

  • Learning modules show you how to use the latest features

  • Management modules help you to set up new projects

  • Frequently asked questions


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Getting setup for success

We provide full training for you and your teams and make sure your software is setup and configured to the specific requirements of your organisation, delivering maximum benefits as quickly as possible.


Help when you need it

From helping you with data uploads to customising your reports to the very last detail, we are here to assist you at every step of your analysis pipeline. We always guarantee a response within 24 hours.


Everything in one place

Benefit from our online Support Center, where you can learn about the latest product features, request assistance and track support tickets, access training materials and view exclusive videos.

The best support team we’ve ever had!

Elena Ordonez Laboratory Operations Manager, Veritas Genetics