We take great pride in making our software as intuitive and easy to use as possible but appreciate that sometimes we could all use a little support.
We are dedicated to helping you make your genomic analysis as efficient as it possible, available around-the-clock to assist with everything you need to be successful.
We provide full training for you and your teams and make sure your software is setup and configured to the specific requirements of your organization so that you achieve the maximum benefits from Congenica as quickly as possible.
From helping you with your data uploads to customizing your reports to the very last detail, we are here to assist you at every step of your analysis pipeline and always guarantee a response within 24 hours.
All Congenica customers benefit from our online Support Center, a place where you can learn about the latest product features, request assistance and track support tickets, access training materials, and view exclusive videos.
The best Support Team we’ve ever had!
Our team has experience in bioinformatics, clinical interpretation and extensive product knowledge so no matter the question, we’ll have the answer