Our use of personal data in the UK is in accordance with the Data Protection Act 1998 and any revisions thereof.
Use of information
Examples of the types of personal information we will collect are: name, company, postal address, email address, phone number, details of website, features and product usage, installation data and product commentary.
We will use the personal information provided to us in order to:
- process orders submitted by you;
- customize the service we provide to you;
- administrate or otherwise carry out our obligations in relation to any agreement you have with us;
- verify your identity (e.g. if you participate in any promotions administered by us);
- anticipate and resolve any problems with any goods or services supplied to you;
- carry out market research and surveys and track sales data;
- send you our newsletter, where this is requested by you;
- track your engagement with us, including through our website, articles and newsletters;
- understand how you use our products and services;
- contact you by telephone and send you follow-up communications relating to your use of Congenica’s software promoted on our website; and
- send you information about our other products and services.
We may also ask you for other optional information such as what sort of equipment/device/software you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of our customers.
We also collect information from you if you choose to take part in any of our website surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
Third-Parties and their sites
Certain Congenica services, such as assisting with user evaluation of our products, are offered in conjunction with our (third-party) business partners. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable to you, if you do not want to disclose the personal information you were asked for.
Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions.
Whilst we choose our business partners carefully, we are not responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore, we recommend that you check the policy of each site you visit.
In addition, if you linked to our site from a third party site, we are not responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Log files/IP addresses
When you visit our website, we automatically log your IP address which is recognised by our web server. We use IP addresses to help us administer the website, to collect broad demographic information for aggregate use and to track your engagement with us.
Congenica may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of users linking to our website from their sites. Congenica does not sell or share any information at the individual level.
Cookies are very small text files saved to your computer used to track user navigation around a website.
Disabling/Enabling Cookies – users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of Congenica and having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Information about our products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Congenica may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, then send a blank email message to firstname.lastname@example.org. You can also unsubscribe from our newsletter by using the ‘unsubscribe’ option located in each of our newsletter communications.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact email@example.com.
We have implemented technology and policies to safeguard your privacy from unauthorized access and improper use. For example, our website is encrypted. We will continue to monitor and update security measures as new technology and privacy regulations becomes available as appropriate to the website.
Transfers of your personal information outside of the European Economic Area
Information you provide to us may be transferred within Congenica Ltd. and/or our service providers that are situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. Any of our servers may also be temporarily located in a country outside the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with a query relating to your personal information, you can do so by sending an email to firstname.lastname@example.org or by contacting us at Congenica (full address)
You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee).
Congenica Ltd (No. 3857576) was incorporated on 30th October 2012 under UK law and, where applicable, complies with all UK laws and regulations.